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QUALITY
SERVICE
COMMITMENT
SUCCESS
ACCESS EXCELLENCE
Satisfying the needs of customers with superior performance, support and cost-efficiency has
been our first priority for over 30 years, and although we really haven’t changed the way we
bring products to market, we have continued to refine and improve the process. One of the most
significant contributors to our continued growth and success is the manner in which we
communicate with and support our dealers. As far as we are aware, Galaxy Systems is the only
access control manufacturer to offer free certification training to its reseller partners. These
training sessions are conducted monthly at our headquarters in Walkersville, Md., and run for a
full five days with a certification exercise conducted on the last day of the session. Attendance
at these training events is typically very high and the program has been instrumental in helping
us cultivate new relationships with resellers around the world.
We are continually evaluating new technologies and developing new solutions in our engineering
labs. Some of these materialize into products and software enhancements that we actually plug
into our roadmap for future introductions, and others wind up getting shelved based on trends
and feedback from the field. The migration to networked backbones and mobile solutions are
both areas we continue to monitor and explore for future development.
10 | GALAXY CONTROL SYSTEMS | www.galaxysys.com